Apple announces Self Service Repair

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Nguyen Van Phuoc

IDK why people are using the same PFP but whatever
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https://www.apple.com/newsroom/2021/11/apple-announces-self-service-repair/ (archive)

PRESS RELEASE November 17, 2021

Apple announces Self Service Repair​

Apple parts, tools, and manuals — starting with iPhone 12 and iPhone 13 — available to individual consumers

CUPERTINO, CALIFORNIA Apple today announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools. Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals.
The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year.
“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”
Apple builds durable products designed to endure the rigors of everyday use. When an Apple product requires repair, it can be serviced by trained technicians using Apple genuine parts at thousands of locations, including Apple (in-store or by mail), AASPs, Independent Repair Providers, and now product owners who are capable of performing repairs themselves.

Self Service Repair

To ensure a customer can safely perform a repair, it’s important they first review the Repair Manual. Then a customer will place an order for the Apple genuine parts and tools using the Apple Self Service Repair Online Store. Following the repair, customers who return their used part for recycling will receive credit toward their purchase.
The new store will offer more than 200 individual parts and tools, enabling customers to complete the most common repairs on iPhone 12 and iPhone 13.
Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices. For the vast majority of customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.

Expanded Access to Apple Repairs

In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, including more than 2,800 Independent Repair Providers. The rapidly expanding Independent Repair Provider program originally launched in the US in 2019 and has since grown to more than 200 countries, enabling independent repair shops to access the same training, parts, and tools as other Apple Authorized Service Providers.
In addition, Apple continues to offer convenient repair options for customers through its global network of over 5,000 AASPs that help millions of people with both in- and out-of-warranty service for all Apple products.

By designing products for durability, longevity, and increased repairability, customers enjoy a long-lasting product that holds its value for years. Apple also offers years of software updates to introduce new features and functionality.

This is some pretty good news. With that being, it would've been better served without these hideous fucking "art pieces."

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Gar For Archer

ne of my swo
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Im sure there’s a gotcha somewhere in here. I’m looking forward to Louis Rossmann’s future rant about this.
Probably cracking down on third party components and making their expensive first-party components the only option.

They said they’d make them available, not that they’d make them cheap.
 
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Lady Adjani

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Probably cracking down on third party components and making their expensive first-party components the only option.

They said they’d make them available, not that they’d make them cheap.
IIRC Louis made a video in regards to this not too long ago and certain components warrant the high pricetag, since the cheaper ones tend to have a much higher rate of failure, screens suffering from color bleed etc.

Limiting repair shops to ONLY first party parts is going to put them out of business.
Or you could just not buy their complete shit, massively overpriced products in the first place.
You could say this about any major phone manufacturer.
 

AmpleApricots

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I'd say all this talk about legislation around "right to repair" hardware (defective stuff is also an environmental issue, after all) must've spooked them but then again every time somebody tries to push something in that direction it gets lobbied to death and the results usually have the robustness of wet tissue paper. I'm waiting for the big "gotcha" on this one too and press x to doubt. Even way back in the 90s Apple already loved it's locked-in bullshit, I can't imagine that big of a detour.
 

Kosher Dill

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I'm guessing the "gotcha" will be the gap between "possible to repair at home" and "practical to repair at home" How's everyone's SMD soldering skills?
 

jje100010001

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What would be hilarious is if Apple requires customers to purchase an "oi u got a loicense mate" for a hefty sum before they can open up their computers.
Yeah, sort of like how opening up the device voids the warranty.

Maybe a 'warranty-extender', more like it (which will only cover the base cost of the phone and not the parts, purchased separately).
 

Sam Losco

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I'm guessing the "gotcha" will be the gap between "possible to repair at home" and "practical to repair at home" How's everyone's SMD soldering skills?
My guess is they are only going to offer boards, not chips and so no schematics.

Edit
 
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moocow

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Im sure there’s a gotcha somewhere in here.
There will probably only be a small selection of parts, they will probably be absurdly expensive and in extremely short supply, they will probably have lead times measured in weeks or months and it's an absolute certainty Apple will void your warranty for popping the hood, "Official Service Manual(tm)" or not.
 

Smaug's Smokey Hole

Halloweeney did nothing wrong.
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This is just Apple going "oh no no no! there's no need for that silly right to repair legislation here or in the EU! Forget about that malarkey, we decided to self-regulate on our own terms!" Then they start selling keyed Apple branded resistors for $80 a pop.